FAQ

How much time will it take for the my items to arrive?

Usually, It takes from store to our office around 1-3days, and after received the item, we will ship usually within 2 business days.
example, store 2 day can see here, how many days takes to your location.
from store to our office 2 days International shipping (is depends on your location)
You can see here, how many days takes to your location. Link

Can you ship to my home ?

Please click here for detailed information.
We can ship to global.

How much is your charge?

We charge a service fee of 10% (minimum fee $10 USD) of the value of the item and its domestic shipping costs.

How much is shipping cost?

We use EMS which is express international air shipping.
International shipping cost depends on the weight.
You can see here.

How can I pay??

We accept only paypal,If you don’t have a PayPal account, or you don’t want to sign up, you can still pay through PayPal using your credit card.

Do I need paypal account to pay ?

No,you can pay it without PayPal account. You use paypal form of our invoice.
If you had paypal account, it would be easier.

Can I pay with my credit card ?

Yes You can use your credit card in PayPal. We will send you invoice through PAYPAL a mail, you can just click “pay now” and use your credit card safely and easily.

How soon can you buy my items after payment?

We buy your item within 48hours from when you paid our invoice.

Can you buy from auction site ?

Yes, we can buy Japanese items for you from various auction sites.
For example, yahoo auction, rakuten auction, mbok etc...

Can I buy from amazon.jp with your service ?

YES, we can buy from amazon.co.jp ,

What shipping method available ?

We can ship to you to use EMS. Explain to EMS, Click here.

Can I track my items?

Yes, we send you Email with tracking number for your package.

How can I use personal shopping service?

You need just easy 5steps!!
Click here. Start here.

If you couldn’t buy the item, can I get refund?

Yes. If we couldn’t buy the items be able to refund all costs, including our charge.
this part, sorry for inconvenience.
if there was staff travel charge included, then we can’t refund

Can I order large items?

Probably we do. However depend on situation.
Please ask us

Can you send items as “Gift” ?

Yes, we do. and it takes more $3. Please tell us to do so when we ask your address for shipping.

What items you can buy ?

Anything except illegal products.
shipped by Air, so please check Air shipping regulation.
But, some items are not allowed to be Please ask us

Can I get photos of my items before sending?

Yes. If you need, let us know. However, we use same package to save the earth.

Can I order large items?

Probably we do. However depend on situation.
Please ask us

Can I order large items?

Probably we do. However depend on situation.
Please ask us

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